Terms of Service

By creating an account, making or managing a booking, listing a property, or otherwise using the Platform, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, you must not use the Platform.

If you use Sajilo Stay on behalf of a company, hotel, or other organization, you represent that you have authority to bind that entity to these Terms.

• You must be at least 18 years of age (or the age of majority under Nepalese law) to create an account or complete a booking.
• Electronic acceptance (including clicking “I agree” during registration or checkout) constitutes a valid electronic record under the Electronic Transactions Act, 2063 (2008).
• We may refuse service, close accounts, or cancel bookings where required by law or to protect users and the Platform.

Sajilo Stay is a technology intermediary. Unless expressly stated otherwise, we do not own, operate, or manage the listed accommodations. Hosts and property partners are independent businesses responsible for the quality, safety, legality, licensing, and delivery of their stays.

• We facilitate discovery, booking requests/confirmations, communications, and (where enabled) payment flows between guests and hosts.
• Listing content (photos, amenities, prices, house rules, and policies) is primarily provided by hosts; we may review or edit content for clarity, compliance, or Platform standards.
• Availability and rates can change until a booking is confirmed according to the applicable booking flow.
• Third-party links, maps, reviews, or payment gateways may appear on the Platform; their terms apply to those services.

You agree to provide accurate registration details and to keep your login credentials confidential. You are responsible for activity under your account.

• Notify us promptly at [email protected] if you suspect unauthorized access.
• Do not create accounts through automated means, impersonation, or false identity documents.
• We may require identity or property verification for hosts, and may request additional information for fraud prevention consistent with Nepalese law.
• One person or business should not maintain duplicate accounts to evade bans, reviews, or payment obligations.

A booking is formed when confirmation is issued through the Platform (or otherwise confirmed by us in writing), subject to successful payment or the payment method selected and the host’s acceptance rules.

• Check-in and check-out times are set by the property (often around 14:00 check-in and 12:00 check-out Nepal Time, Asia/Kathmandu) unless otherwise stated.
• Guest counts, room types, and special requests must match what you book; hosts may refuse excess occupancy or undisclosed pets where disclosed policies prohibit them.
• You must comply with house rules, Nepal visa and immigration requirements, TIMS/trekking permit rules where relevant, and any local regulations applicable to your stay.
• Booking snapshots (dates, price components, taxes/fees shown at checkout) form part of the booking record; later public listing prices may differ.
• We may cancel fraudulent, duplicate, or high-risk bookings and refund according to the payment method and our anti-fraud processes.

Prices are typically displayed in Nepalese Rupees (NPR). Where USD or another currency is shown for convenience, the NPR amount and applicable exchange handling of the payment partner may govern settlement.

• Displayed totals may include accommodation charges, platform/service fees, and estimated taxes (including VAT and service charges where applicable under Nepalese tax practice).
• Hosts remain responsible for declaring and remitting taxes applicable to their business under Nepalese tax law; we may collect and remit amounts where legally required or contractually arranged.
• Supported methods may include eSewa, Khalti, bank transfer, cards, cash on arrival, or other gated options — availability varies by property.
• Payment processing is subject to the rules of licensed payment service providers and, where relevant, Nepal Rastra Bank directives for electronic payments.
• Chargebacks or payment disputes should first be raised with us; abusive chargebacks after a completed stay may lead to account restrictions.

Each listing displays (or links to) a cancellation and modification policy. Refund eligibility depends on that policy, the timing of your request in Nepal Time, payment status, and whether the host or Platform initiated the change. Full detail — including Flexible, Moderate, Strict, and Non-refundable tiers, no-shows, and Nepal-law remedies — is set out in our Cancellation Policy, which is incorporated into these Terms by reference.

• Guest-initiated cancellations follow the property’s stated free-cancellation window, partial refund tiers, or non-refundable terms.
• If a host cancels a confirmed booking without lawful justification, we will help you rebook or obtain a refund of amounts paid through the Platform, and may penalize the host account.
• Force majeure events (natural disasters, government restrictions, severe transport disruption) may be handled case-by-case in good faith.
• Refund timelines depend on banks and wallets; we initiate eligible refunds promptly once approved.

If you list or manage a property on Sajilo Stay, you agree that your listings and guest dealings will be accurate, lawful, and professionally conducted.

• Maintain valid tourism, municipal, tax, and other licenses required to offer paid accommodation in Nepal.
• Keep calendars, rates, photos, amenities, and safety information truthful and reasonably up to date.
• Honour confirmed bookings; discriminatory refusal based on caste, ethnicity, religion, gender, disability, nationality, or similar protected characteristics is prohibited.
• Handle guest personal data only as needed to fulfil the stay, and in line with our Privacy Policy and the Individual Privacy Act, 2075 (2018).
• Comply with commission, payout, and content standards set out in your host agreement or dashboard terms.

You must not misuse the Platform or harm other users, hosts, or Sajilo Stay. Prohibited activities include, without limitation:

• Unauthorized access, hacking, malware distribution, scraping at abusive scale, or interference with Platform security — offences that may engage the Electronic Transactions Act, 2063 (2008).
• Publishing false reviews, threats, defamatory content, or deepfake/impersonation material.
• Fake listings, advance-fee scams, phishing, or fraudulent hotel/trek booking schemes targeting guests.
• Infringement of intellectual property, including unauthorized use of photos, trademarks, or software.
• Using the Platform to facilitate illegal activities, child exploitation, or trafficking — which we will report to competent authorities including the Cyber Bureau of Nepal Police where appropriate.

To the fullest extent permitted under Nepalese law, the Platform is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted uptime, error-free content, or that every stay will meet individual expectations.

• Hosts are responsible for on-property safety, condition of rooms, and fulfilment of the stay; guests are responsible for their own travel documents and conduct.
• We are not liable for indirect, incidental, or consequential losses (including lost profits or travel plans) except where mandatory consumer or other law provides otherwise.
• Our aggregate liability arising from a booking facilitated through the Platform is limited to the fees paid to Sajilo Stay for that booking, except in cases of proven wilful misconduct or where limitation is prohibited by law.
• Nothing in these Terms excludes liability that cannot be limited under the Consumer Protection Act, 2075 (2018) or other mandatory Nepalese statutes.

Sajilo Stay designs these Terms and Platform operations to align with applicable Nepalese legislation and policy. Without limiting your or our obligations under all prevailing laws, the following instruments are particularly relevant to online hospitality booking:

Under the Electronic Commerce Act, 2081 (2025), we strive to keep personal e-commerce information confidential except as permitted by law or necessary to complete a transaction among guest, host, and delivery/support partners, and not to unjustifiably deprive users of reasonable access to update or deactivate account identity mechanisms.

Please contact us first so we can resolve booking, payment, or listing issues amicably. You may also pursue remedies available under Nepalese consumer and e-commerce law.

• These Terms are governed by the laws of Nepal.
• Courts and authorities in Kathmandu, Nepal have primary jurisdiction, without prejudice to mandatory consumer forum rights you may have.
• Cybercrime incidents may be reported to the Cyber Bureau of Nepal Police (Bhotahiti, Kathmandu) in addition to notifying Sajilo Stay.
• Where a dispute relates to a host’s physical property, you may need to pursue the host directly for certain on-site claims; we will share booking records we reasonably control to assist lawful processes.

We may update these Terms to reflect product changes, legal developments (including new directives under Nepal’s e-commerce, privacy, or cyber frameworks), or operational needs. Material changes will be posted on this page with a revised “Last updated” date. Continued use of the Platform after changes take effect constitutes acceptance, except where additional consent is required by law.

For questions about these Terms, bookings, or legal notices:

These Terms are provided for transparency and Platform governance. They are not a substitute for formal legal advice. If you need counsel on a specific dispute, consult a licensed advocate in Nepal.